FAQ
FREQUENTLY ASKED QUESTIONS
as if now we only have Amaboxly.com as our main e-commerce platform. therefore if there is someone out there claiming they are from amaboxly it will be a fraudulent activity as we don’t have storefront or individuals doing sales for us. for more info on how to shop your favourite brands from USA Please join our telegram channel
and in order to order any item is not available in our website but you saw it in our channel please join our telegram Chat to request for products upload.
We provided with quick video on how to shop with us below.
on the checkout page you have the options to pay with debit or credit cards, and this payment method is available for Malaysia and international.
Once you have added the product you desire, like example below. In order to use our third party payment provider for installment. you must choose full payment in order to see this option.
You will see the payment method provided by your country currency, as if now we only provide installment for customer based in malaysia with 0% interest for 3 months payment. For more information regarding this payment method please go to Atome Malaysia or Hoolah Malaysia
you can create a free account with us here My Account
Click on menu then navigate to My account
then you will be redirected to our registration or sign in page.
To change password or personal information you can click this link Change PASSWORD and Personal Info
we do provide link to every product if you wish to buy via whatsapp, if you don’t have a whatsapp we can receive email at sales@amaboxly.com we will only require link of the product that you can get from address bar in your url browser.
for ready stock malaysia, it will require us 3 business days to fulfill the orders.
for preorders all orders will be updated within 3-5 business days.
All orders must be completed within the next 2 hours after placing it in cart and checkout, after that 2 hours the products will be remove from your orders and cart if it’s no longer available.
all products from outlets might have skids , imperfections, colors fade and etc as the products is manufactured at 90% of craftsmanship. The products will tend to fade from time to time depends on humidity, care and other factors in that process. We do offer a full refund if you are unsatisfied with the products for the first time.
Order Status and Deposit
all order information will be in this link Recent Orders
then click on view,you will be able to see latest update. Complete meaning the items is processed
When you check your order under the products there is a status information regarding your orders, Unfulfilled means we have not start the process of your order yet, if it’s preorder, you have to check again within 3 -5 business days. if it’s ready stock items you can check within 3 business days.
When you check your order under the products there is a status information regarding where we procure the product from, in this case it will be from outlet where we are located in USA.
When you check your order under the products there is a status information regarding where we procure the product from, in this case it will be from online website like Coach Outlet, Michael kors and etc. The chances of online orders getting cancelled is high due to retailers such as coach and other brands could not keep up with the orders due to limited inventory.
When you check your order under the products there is a status information regarding latest information of the products whereabout, in this case the product is packed and shipped from USA to MY but still in transit period. Usually it takes about 10 days to reach.
When you check your order under the products there is a status information regarding latest information of the products whereabout or conditions, in this case the product is out of stock and we will initiate the refund process. but if somehow you would like an exchange please contact us by clicking on this link CUSTOMER SERVICE CHAT
When you check your order under the products there is a status information regarding latest information of the products whereabout, in this case the product is out of stock and we have refunded the total amount paid by the customer to the original form of payment. If you believe you did not receive the refund please contact us by clicking on this link CUSTOMER SERVICE CHAT
choose the products you like and then click on color you wish to purchase then hover to pay deposit, it will indicate “Pay A 50% Deposit Per Item”
then add to cart.
in the cart you will see the notice if it’s preorder items , if it’s ready stock, there will be no notice. you can check your item and the amount 50% you will be paying today. then proceed to checkout and choose payment method.
at the moment , the only payment method accepted for deposit 50% payment is FPX online bank transfer and this only available for Malaysia Currency.
the products only will be shipped when you complete the payment for deposit, generally you will receive a link for PAYMENT #2.
when your item arrived from USA , we will send a link for payment #2 inside your recent order – ( Click here if you are looking for it ) you must have an account with us to use this features, and account must be created by the same email address used when you checkout
you will click on pay button once you view your order , if you are unsure which one is for payment #2 , view the order or look for “Pending Deposit Payment”.
once you are in payment page, please choose payment method FPX – Online Bank Transfer for payment #2. all other payment method won’t be accepted or cancelled if you choose the wrong one. and any fees will be charged to the customer.
SHIPPING
For Malaysia we use Pos Laju most of the time, for international we use multiple providers such as DHL, ARAMEX, FEDEX and etc.
If you have multiple orders, it will be in boxes. If it’s single orders with 1 or 2 items will be in parcel. For international we will be using boxes regulated by shipping company.
You can always check in our website under my account or in this link View Recent Orders
if you click on view under actions, you can view the tracking number to use it in tracking page.
For Semenanjung Malaysia it will be free until further notice. For Sabah Sarawak there is fees. For International as well there is fees applicable
Yes we do ship internationally to all countries. If you don’t see your country available when checkout. Please reach out to our customer service in here. Chat Now with customer service
you can click on this link to do so. Change Address