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FAQ
FAQ
FREQUENTLY ASKED QUESTIONS
as if now we only have Amaboxly.com as our main e-commerce platform. therefore if there is someone out there claiming they are from amaboxly it will be a fraudulent activity as we don’t have storefront or individuals doing sales for us. for more info on how to shop your favourite brands from USA Please join our telegram channel
and in order to order any item is not available in our website but you saw it in our channel please join our telegram Chat to request for products upload.
The shopping walkthrough video is currently unavailable. You can follow these steps to place an order:
- Browse the shop and open a product.
- Select any available colour and quantity, then choose Add to Bag.
- Review your items in the bag and proceed to checkout.
- Enter your contact and delivery details, review the available payment options and order total, then complete your order.
- Keep your order confirmation. You can view orders in My Account or use Order Tracking.
on the checkout page you have the options to pay with debit or credit cards, and this payment method is available for Malaysia and international.
you can create a free account with us here My Account
Click on menu then navigate to My account
then you will be redirected to our registration or sign in page.
To change password or personal information you can click this link Change PASSWORD and Personal Info
we do provide link to every product if you wish to buy via whatsapp, if you don’t have a whatsapp we can receive email at [email protected] we will only require link of the product that you can get from address bar in your url browser.
for ready stock malaysia, it will require us 3 business days to fulfill the orders.
for preorders all orders will be updated within 3-5 business days.
All orders must be completed within the next 2 hours after placing it in cart and checkout, after that 2 hours the products will be remove from your orders and cart if it’s no longer available.
Outlet products may have variations in finish and craftsmanship. Returns are accepted only for items that are damaged when you receive them. Change-of-mind returns are not accepted. Report the damage within 24 hours of delivery (3 hours for items above RM1,000) with your order details and photos of the item and packaging so we can assist. This policy does not limit any rights you may have under applicable law.
Available for preorder means you can place an order for sourcing from the retailer. Unavailable for preorder means ordering is currently unavailable. Preorder availability and quantities represent ordering capacity, rather than physical inventory.
Estimated delivery for preorders is 30 calendar days from the order date. Retailer availability, customs and shipping can affect this estimate.
Order Status and Deposit
You see a confirmation page straight after payment and receive an email from Amaboxly. You can open the order any time from My Account, Orders, or from Order Tracking with your order number and email, no login needed. Each item in the order shows its own progress.
Every item moves through four steps, and we WhatsApp you at each one:
- Bought: we have purchased the item from the US store or outlet.
- In transit: it is on its way from the USA, including customs clearance.
- Arrived: it has arrived in your country (for Malaysian orders, at our Selangor stock). For 50% deposit items this is when the balance is due.
- Delivered: handed to the courier (Pos Laju within Malaysia) and delivered to you, with a tracking number in your order.
Two other statuses can appear: Sold out and Refunded, explained below.
We have paid for your item at the US retailer and it is being sent to our US location. Pre-orders are usually bought within 1 to 3 business days of your order. Ready Stock USA items are already bought when you order.
Your item has left the USA and is on its way to your country, then clearing customs. Pre-Order and Ready Stock USA items take about 30 days from your order date to reach you; the estimated date is shown on the product page, in the cart and in your order.
Your item has arrived in your country (for Malaysian orders, at our Selangor stock). If you paid a 50% deposit, we send the balance payment link by email and WhatsApp at this step; you can also pay from My Account, Orders. In Malaysia, once the balance is paid the item is packed and sent by Pos Laju, usually 3 to 5 business days to your door (5 to 7 for Sabah, Sarawak and Labuan). Fully paid items ship straight away.
The US retailer ran out of that item before we could buy it. We refund that item the way you paid (card payments go back to the same card through Stripe; for bank payments we send you a link to enter your bank details); the other items in your order carry on as normal. If you would rather swap it for another style, message us on WhatsApp.
The refund for that item has been sent the way you paid: to your card through Stripe, or to the bank account you gave us. Bank transfers usually show within 1 to 3 business days. If you cannot see it after that, message us on WhatsApp with your order number.
The 50% deposit is offered on Pre-Order items only. On the product page, pick your colour, choose Pay 50% deposit and add to bag. The cart and checkout show what you pay today and the balance due later. Ready Stock items are paid in full and ship once payment is complete.
When the item arrives in your country we send the balance payment link by email and WhatsApp. Open the link and pay, no login needed. You can also sign in to My Account, Orders, open the order and use the Pay button on that item. The item ships as soon as the balance is paid.
SHIPPING
For Malaysia we use Pos Laju. International orders use FedEx International Priority; available destinations, methods and charges are shown at checkout.
If you have multiple orders, it will be in boxes. If it’s single orders with 1 or 2 items will be in parcel. For international we will be using boxes regulated by shipping company.
You can always check in our website under my account or in this link View Recent Orders
if you click on view under actions, you can view the tracking number to use it in tracking page.
Delivery is free within Peninsular Malaysia. Sabah, Sarawak and Labuan cost RM21 per item, with free delivery for orders over RM2,200. International shipping charges are shown at checkout before payment.
Available international destinations and shipping charges are shown at checkout. We do not ship to Israel or Russia. If your destination is unavailable, please contact customer service.
you can click on this link to do so. Change Address
