Refund & Returns Policy

At Amaboxly, we stand behind the authenticity and quality of every designer handbag we sell. Please review our damaged-on-arrival returns policy below.

Returns for Items Damaged on Arrival

Returns are accepted only for items that are damaged when you receive them. Change-of-mind returns are not accepted. Report the damage within 24 hours of delivery (3 hours for items above RM1,000) with your order details and photos of the item and packaging so we can assist. This policy does not limit any rights you may have under applicable law.

Cancelling a Pre-Order or Ready Stock USA Item

Pre-Order and Ready Stock USA items can be cancelled at any time before they are delivered to you. A 6% processing fee is deducted and payment gateway fees are not refunded; the rest of what you paid, including your deposit, is refunded the way you paid, as described under Refund Processing. After delivery, the damaged-on-arrival returns policy above applies.

How to Request a Return

Contact us within 24 hours of delivery (3 hours for items above RM1,000) at [email protected] or WhatsApp +1 (603) 440-9886 with your order number and photos of the damage and packaging. We will review your request and provide return instructions if approved. Please follow the instructions before sending an item back.

Refund Processing

Once we receive and inspect your returned item, or once we confirm that we cannot supply an item:

• Refunds go back the way you paid: card payments are refunded to the same card through Stripe; FPX payments are refunded by bank transfer to the account you give us. For a bank transfer you enter the account details through the secure refund form on your account page; we never ask for them in chat.
• Bank transfer refunds are processed every Friday. Your bank may take a further 3 to 5 business days to show the money. Card refunds are sent through Stripe; your card issuer decides how soon they appear on your statement.
• Shipping fees are non-refundable unless the return is due to our error. Payment gateway fees are non-refundable.

Sold-Out Items

Pre-Order and Ready Stock USA items are bought from the US store after you order. If the store sells out before we can secure your item, we tell you by WhatsApp and email and refund everything you paid for that item, including the deposit, the way you paid (for a bank transfer refund we send you the link to the refund form). The other items in your order continue as normal.

Damaged on Arrival

If your item is damaged when you receive it, contact us within 24 hours of delivery (3 hours for items above RM1,000) with your order details and clear photos of the item and packaging so we can assist. This policy does not limit any rights you may have under applicable law.

Authenticity Guarantee

Every item we sell is 100% authentic, sourced directly from US outlets, boutiques, and authorized retailers. If you have any doubt about authenticity, contact us within 30 days for a full investigation and money-back guarantee if proven inauthentic.

Exchanges

We do not offer direct exchanges or change-of-mind returns. Contact us within 24 hours of delivery (3 hours for items above RM1,000) if your item is damaged when you receive it.

Contact

For all return and refund inquiries:

• Email: [email protected]
• WhatsApp: +1 (603) 440-9886
• Contact form: Contact Page

Last updated: 30 September 2026