Questions about an order, a style you cannot find, a pre-order balance or a return: message us and a real person replies the same day, 9am to 9pm Malaysia time, in English or Malay.
Fastest ways to reach us
- WhatsApp: the quickest reply. Send your order number if you have one.
- Telegram: same team, same hours.
- Email: [email protected], for anything with attachments or long questions.
- Instagram and Facebook: new arrivals and deals, and you can message us there too.
Before you message
- Where is my order? Use Order Tracking with your order number and email, or sign in to My Account to see each item’s progress.
- Balance payment: the payment link is sent by email and WhatsApp when your item arrives in your country. You can also pay from My Account, Orders.
- Returns: items damaged on arrival, reported within 24 hours of delivery. See the Refund and Returns Policy.
- Delivery times and fees: see the Shipping Policy.
Send us a message
Resellers and bulk orders
For wholesale prices and drop-ship handling, register on the Reseller and Agent page and we will set up your account.
