Pay Balance on Arrival or Before Shipping: Which Applies

If you put a 50% deposit on an Amaboxly Pre-Order item, you pay balance on arrival when your country is served through our Malaysia hub, and before the item leaves the USA when it ships straight from our New Hampshire hub. Your delivery country decides which timing applies. This guide covers both timings, what checkout shows you and how to pay the balance link.

How the 50% deposit works

The deposit option is offered on Pre-Order items only. These are items we buy from the US store after you order, usually within 1 to 3 business days. Ready Stock Malaysia and Ready Stock USA items are paid in full at checkout.

To use it, open an item in the Pre-Order category, choose the colour, choose "Pay 50% deposit" and add it to your bag. You pay half today and the rest later. When "later" falls depends on which hub serves your country.

You can also pay in full. Fully paid items ship straight away, with no balance step in between.

Two hubs, two balance timings

Shop orders move through one of two hubs: our Malaysia hub or our New Hampshire hub in the USA. The hub is set by where the order is being delivered.

The Malaysia hub covers most of Asia. If you are unsure which hub serves your address, ask us on WhatsApp at +1 (603) 440-9886 before you order.

When you pay balance on arrival (Malaysia hub)

Orders for Malaysia, most of Asia, the Middle East, Australia and New Zealand go through our Malaysia hub. For these countries, the balance is due before the item leaves the hub that serves your country.

You get a WhatsApp update at each item status:

• Bought
• In transit: the item has left the USA, and this stage includes customs clearance
• Arrived: the item is in your country
• Delivered: handed to the courier with tracking

Arrived is the one to watch, because that is when the balance falls due. The item ships to you once the balance is paid, so paying the link promptly keeps the handover to the courier moving.

When the balance is due before it ships (New Hampshire hub)

Orders for the Americas, Europe and the UK ship straight from our New Hampshire hub. That includes shoppers in Canada and South America. For these countries, the balance is paid before the item ships from the USA.

In practice, the link reaches you after we have bought your item and before it leaves the USA. Once the balance is paid, the item ships. Countries outside Malaysia and Singapore are served by FedEx, and international parcels are usually in transit 1 to 5 working days after dispatch.

The split is the same in both groups: the deposit at checkout and the balance later. Only the moment the balance falls due is different.

What cart and checkout show you

After you choose the deposit option, the cart and checkout show two figures: what you pay today and the balance due later. The timing of that balance follows your delivery country, as in the table above.

Checkout also shows the delivery fee before you pay, charged per item:

• Peninsular Malaysia: free by Pos Laju
• Sabah, Sarawak and Labuan: RM21 per item, free on orders over RM 2,200
• Singapore: RM170 per item
• Every other country: a live shipping quote per item at checkout

Prices can be displayed in your local currency as an estimate, and the country picker on our shipping fees page does the same for shop shipping. We charge in ringgit at checkout and your bank converts, so the final amount can differ slightly. Complete payment within 2 hours of checkout, or unavailable items are removed from the cart.

How to pay the balance link

When your balance is due, we send a payment link by email and WhatsApp. From there:

1. Open the link from the email or WhatsApp message. You can pay without logging in.
2. Or sign in and go to My Account, Orders, Pay.
3. Check the item and the amount, then complete the payment.
4. Once the balance is paid, the item ships.

Card payments work from anywhere we deliver. FPX online banking is for Malaysian billing addresses.

amaboxly.com is our only online store, and we have no other storefronts or sales agents. If you are unsure about a message, pay from My Account or check with us through the contact page. You can follow every item in My Account, Orders, or on the order tracking page with your order number and email.

Timing and what the balance does not cover

Pre-Order delivery is estimated at 30 calendar days from the order date. Peak seasons, US store delays and customs inspections can add a few days, so treat the date at checkout as an estimate. Our shipping policy has the full detail.

Customs, duties and taxes on international orders are set by the destination country. They are the buyer’s responsibility and are not included in our prices, delivery fees or the balance. We declare the accurate item value on customs forms, so check your customs authority’s current guidance before ordering.