Shipping to Sabah, Sarawak and Labuan: Fees and Timing

Shipping to Sabah, Sarawak and Labuan on Amaboxly shop orders costs RM21 per item, and delivery is free on orders over RM 2,200. Ready Stock Malaysia items take about 5 to 7 business days by Pos Laju once packed, and Pre-Order or Ready Stock USA items take about 30 days from the order date. Forwarding door delivery to East Malaysia is quoted separately on WhatsApp.

Shop fees for shipping to Sabah, Sarawak and Labuan

These are the delivery fees for items listed on amaboxly.com. They are charged per item and shown at checkout before you pay.

Because the fee is per item, quantity matters. Three items in an order that does not go over RM 2,200 cost 3 x RM21 = RM63 in delivery. Once the order is over RM 2,200, delivery to Sabah, Sarawak and Labuan is free.

We also offer optional FedEx Express at USD 100 per item, with delivery in 3 to 5 business days. You choose it in the Shipping step at checkout. For more than one item, ask us on WhatsApp for a bulk quote. The full details are in our shipping policy.

Delivery timing for each shop category

Every product page shows one of three categories, and the category decides how long your order takes.

Pre-Order items are usually bought within 1 to 3 business days of your order, and you get a first update within 3 to 5 business days. Peak seasons, US store delays and customs inspections can add a few days. The date shown at checkout is an estimate, so leave some margin if the item is for a specific occasion.

Paying a 50% deposit on Pre-Order items

A 50% deposit is offered on Pre-Order items only. On the product page, choose the colour, choose "Pay 50% deposit" and add to bag. The cart and checkout show what you pay today and the balance due later. Ready Stock items are paid in full.

Malaysian orders go through our Malaysia hub, so the balance is due when the item arrives in Malaysia. We send the payment link by email and WhatsApp. You can pay it without logging in, or from My Account, Orders, Pay. The item ships to your address in Sabah, Sarawak or Labuan once the balance is paid.

Tracking an order to East Malaysia

Each item moves through four statuses: Bought, In transit (it has left the USA, and this stage includes customs clearance), Arrived (it is in Malaysia) and Delivered (handed to the courier with tracking). We send a WhatsApp message at each one.

You can follow every item in My Account, Orders. The order tracking page also works with your order number and email, with no login needed.

If the US store sells out before we secure your item, we tell you by WhatsApp and email. We refund everything paid for that item, including the deposit, the way you paid. Other items in the order continue.

Forwarding your own US parcels to Sabah and Sarawak

Forwarding is a separate service from the shop. You buy from a US retailer yourself, send the parcel to the receiving address and suite we confirm, and we fly it to Malaysia. Our USA to Malaysia forwarding page explains the steps. The cost has two parts: air freight and door delivery.

Air freight uses the billed weight, which is the higher of actual weight and dimensional weight. Dimensional weight is length x width x height in inches, divided by 166 for pounds, then multiplied by 0.4536 for kg. The minimum is 1 kg per box, and a weight between tiers uses the next tier up. Two examples from the current Malaysia rate card:

• 2 kg: 2 x USD 31.00 = USD 62.00
• 10 kg: 10 x USD 11.50 = USD 115.00

Rates are reviewed and may change, and the ringgit amount depends on the exchange rate shown on the calculator.

Door delivery is charged separately from freight. We publish prices for Klang Valley (RM 60 per address plus RM 15 per box) and outside Klang Valley (RM 90 per address plus RM 20 per box). Sabah and Sarawak towns are quoted on request.

To get a quote, open the shipping calculator, select Sabah and Sarawak, and add each box with its dimensions and weight. Then copy the shipment details and send them to us on WhatsApp with your town. Labuan addresses should ask the same way. Door delivery stops at the lobby or ground floor.

Plan for about 30 days for air freight forwarding, and confirm departure, arrival and local delivery timing with us. We handle US and Malaysia customs clearance, and you need to give an accurate declaration and receipt. We do not sell freight insurance, so glass, ceramics and liquids travel at your risk.

Returns and cancellations from East Malaysia

Shop orders can be returned within 30 days of delivery, including for change of mind. Change-of-mind returns must be in new condition. A 10% restocking fee of the total amount paid for the order applies, and the cost of shipping it back to the seller is deducted from your refund. Delivery fees such as the RM21 per item are non-refundable unless the return is due to our error.

Report a damaged item as soon as you receive it, with photos of the item and the packaging. Contact us with your order number and reason before sending anything back.

A Pre-Order or Ready Stock USA item can be cancelled any time before delivery. A 10% processing fee is deducted and payment gateway fees are not refunded. The refund and returns policy has the full terms.