Preorder Sold Out Refund: What Happens Next at Amaboxly

A preorder sold out refund at Amaboxly works like this: if the US store sells out before we secure your Pre-Order item, we tell you by WhatsApp and email and refund everything you paid for that item, including the deposit, the way you paid. Any other items in your order continue as normal.

Why a Pre-Order item can sell out

Every product page on amaboxly.com shows one of three categories: Ready Stock Malaysia, Ready Stock USA or Pre-Order. Ready Stock Malaysia items are already in our Selangor stock. Ready Stock USA items have already been bought and are held at our US location.

A Pre-Order item is bought from the US store after you place your order, usually within 1 to 3 business days. If the US store runs out of your item before we secure it, there is nothing left for us to buy. That is the sold-out case this guide covers.

You can browse current Pre-Order items to see which listings work this way. The category is shown on the product page before you add anything to your bag.

How the preorder sold out refund works

When the US store sells out before we can secure your item, we tell you by WhatsApp and by email. The item’s status changes as well. Alongside Bought, In transit, Arrived and Delivered, an item can also show Sold out or Refunded.

We then refund everything paid for that item, the way you paid. If you chose the 50% deposit at checkout, the deposit is included in the refund. If you paid in full, the full amount paid for that item comes back.

On a deposit order, the balance is only requested later. For destinations served through our Malaysia hub (Malaysia and most of Asia, the Middle East, Australia and New Zealand), it is due before the item leaves the Malaysia hub. For the Americas, Europe and the UK, it is paid before the item ships from the USA. A sold-out item never reaches that stage, so the deposit is the amount returned.

What happens to the other items in your order

The rest of your order carries on. Each item is followed separately, so the others still move through Bought, In transit, Arrived and Delivered, with a WhatsApp message at each stage.

You can follow every item in My Account, Orders, or on the order tracking page using your order number and email, with no login needed. Pre-Order items keep their estimated delivery of 30 calendar days from the order date. That date is an estimate, and peak seasons, US store delays and customs inspections can add a few days.

Our shipping policy has the full delivery details for each category.

Swapping for another style instead of a refund

If you would prefer a different item to getting the money back, ask us on WhatsApp to swap for another style. Send your order number and the style you want so we can check it with you.

A replacement that is also a Pre-Order still has to be bought from the US store. Ask us for its price and estimated timing before you decide. If nothing in the shop suits you, you can keep the refund.

A third option is Buy for me. If you find the same item at a different US retailer, you can send us the exact product link through Buy for me. That is a separate service with a small assisted-purchase fee per checkout, shown on the Buy for me page and in your payment request. Retailer acceptance and stock are never guaranteed there either.

Refund timing by payment method

How quickly the money shows up depends on how you paid.

If you paid by FPX, enter your bank account in the secure refund form on your account page. We never ask for bank details in chat.

FPX online banking is for Malaysian billing addresses, and card payments work from anywhere we deliver. Shoppers outside Malaysia will therefore usually see the refund return to their card.

How a sold-out refund compares with cancelling or returning

These three situations are treated differently, so it helps to know which one you are in.

The full terms are on our refund and returns page. For any return, contact us with your order number and reason before sending anything back.

What to do when you get the sold-out message

1. Read the WhatsApp message or email and note which item it covers.
2. Decide whether you want the refund or a swap, and reply on WhatsApp if you want a swap.
3. If you paid by FPX, fill in the secure refund form on your account page.
4. Open My Account, Orders to follow the remaining items.

If anything is unclear, message us on WhatsApp at +1 (603) 440-9886 or use the contact page. A real person answers within Malaysian business hours.