Track Preorder Order Status: What Each Amaboxly Status Means

To track preorder order status at Amaboxly, open My Account, Orders, or enter your order number and email on the order tracking page (no login needed). Each item moves through four statuses, Bought, In transit, Arrived and Delivered, and we send a WhatsApp message at each one. This guide explains what each status means and what, if anything, you need to do.

Where to track preorder order status

There are two places to look, and both show the same information.

The first is My Account, Orders. Sign in and open the order to see every item with its current status. This is also where you can pay a balance if you chose the 50% deposit (My Account, Orders, Pay).

The second is the order tracking page. Enter your order number and the email used for the order, and the statuses appear without a login. It is handy on a phone or a shared computer where you are not signed in.

Status is recorded per item. If you ordered a bag and a wallet in one checkout, each line has its own status, so check them one by one.

What each item status means

Bought matters most for Pre-Order items, because we only buy those from the US store after you order. Pre-orders are usually bought within 1 to 3 business days of the order, and the first update comes within 3 to 5 business days. Ready Stock USA items have already been bought and are held at our US location before you order.

In transit covers the international leg and customs clearance. A customs inspection can add a few days here.

Delivered is set when we hand the parcel to the courier with tracking. We use Pos Laju for Malaysia and Singapore and FedEx for other countries. International parcels are usually in transit 1 to 5 working days after dispatch.

WhatsApp updates at each status

You get a WhatsApp message each time an item changes status: when it is bought, when it leaves the USA, when it arrives in your country and when it goes to the courier.

Some messages also come by email. A sold-out notice is sent by WhatsApp and email, and so is the balance payment link for deposit orders.

If you miss a message, the same status is in My Account, Orders and on the order tracking page. To ask about an item, message us on WhatsApp at +1 (603) 440-9886 with your order number. A real person answers within Malaysian business hours.

One safety point: we never ask for bank details in chat. If a refund by bank transfer is due, you enter your account in the secure refund form on your account page.

How long the whole journey takes

Pre-Order items have an estimated delivery of 30 calendar days from the order date. Ready Stock USA items take about 30 days from the order date. That estimate covers every status from order to delivery, so measure progress against the order date.

Peak seasons, US store delays and customs inspections can add a few days. The date shown at checkout is an estimate and can move.

Ready Stock Malaysia items skip the US leg. They are in our Selangor stock, packed in 1 to 3 business days and sent by Pos Laju, which takes about 3 to 5 business days (5 to 7 for Sabah, Sarawak and Labuan). The shipping policy has the full details.

What Sold out and Refunded mean

Two other statuses can appear in place of the usual four.

Sold out means the US store ran out before we could secure your item. We tell you by WhatsApp and email and refund everything you paid for that item, including the deposit, the way you paid. Other items in the order continue as normal. You can also ask on WhatsApp to swap for another style.

Refunded means we have refunded that item. Card payments go back to the same card through Stripe, and the card issuer decides the timing. FPX payments are refunded by bank transfer to the account you enter in the secure refund form. Bank transfer refunds are processed every Friday, and banks may take 3 to 5 more business days.

Cancelling is a different case. You can cancel a Pre-Order or Ready Stock USA item any time before delivery. A 10% processing fee is deducted and payment gateway fees are not refunded. The refund and returns policy has the full terms.

Deposit orders: when the balance is due

The 50% deposit is offered on Pre-Order items only. When the balance is due depends on where you live.

Orders for Malaysia and most of Asia, the Middle East, Australia and New Zealand travel through our Malaysia hub. The balance is due before the item leaves the hub that serves your country, so watch for the Arrived status.

Orders for the Americas, Europe and the UK ship straight from our New Hampshire hub. The balance is paid before the item ships from the USA, so expect the payment link before the In transit status.

The link arrives by email and WhatsApp. You can pay from it without logging in, or from My Account, Orders, Pay. The item ships once the balance is paid, and fully paid items ship straight away.

For international orders, customs duties and taxes are set by your country. They are yours to pay and are not included in our prices or delivery fees.

Forwarding and Buy for me parcels

The four statuses above apply to items ordered from the Amaboxly shop. Parcels you bought yourself from a US store, and Buy for me requests, are followed in your forwarding account, where warehouse photos, invoices and shipment progress show in My Orders. Our forwarding tracking and declaration guide covers that side.