Preorder 50% Deposit: How the Deposit and Balance Work

A preorder 50 deposit at Amaboxly means you pay half the price of a Pre-Order item at checkout and the other half later. When the balance falls due depends on the hub that serves your country: on arrival in your country for our Malaysia hub, or before the item leaves the USA for our New Hampshire hub.

Which items can take a 50% deposit

Every product page on amaboxly.com shows one of three categories: Ready Stock Malaysia, Ready Stock USA or Pre-Order. The 50% deposit is offered on Pre-Order items only.

A Pre-Order item is one we buy from the US store after you place your order. Ready Stock items are already in our Selangor stock or held at our US location, so they are paid in full at checkout.

You can browse current items in the Pre-Order category.

How the preorder 50% deposit works at checkout

You choose the deposit on the product page, before the item goes into your bag.

1. Choose the colour.
2. Choose "Pay 50% deposit".
3. Add the item to your bag.
4. Check the cart and checkout. Both show what you pay today and the balance due later.

Complete payment within 2 hours of checkout. After that, unavailable items are removed from the cart.

Prices can be shown in your local currency as an estimate. We charge in ringgit and your bank converts, so the final amount on your statement can differ slightly. Card payments work from anywhere we deliver, and FPX online banking is for Malaysian billing addresses.

The delivery fee is charged per item and shown at checkout before you pay. Peninsular Malaysia is free by Pos Laju. Sabah, Sarawak and Labuan are RM21 per item (free on orders over RM 2,200), and Singapore is RM170 per item. Every other country gets a live quote per item shown at checkout. The country picker on our shipping fees page shows estimates in your own currency.

When the balance is due: two timings by hub

The split follows the route your item takes. Orders for Malaysia and most of Asia, the Middle East, Australia and New Zealand go through our Malaysia hub, so we ask for the balance once the item has arrived in your country. Orders for the Americas, Europe and the UK ship straight from New Hampshire, so the balance is paid before the parcel leaves the USA.

If you are unsure which timing applies to your country, ask us on WhatsApp at +1 (603) 440-9886 before you order.

Paying the balance with the payment link

When the balance is due, we send a payment link by email and WhatsApp. You can pay from that link without logging in, or from My Account, Orders, Pay.

The item ships once the balance is paid. If you would rather make a single payment, skip the deposit option and pay in full at checkout. Fully paid items ship straight away.

Import charges are separate from both payments. Customs, duties and taxes on international orders are set by the destination country, are the buyer’s responsibility, and are not included in our prices or delivery fees. We declare the accurate item value on customs forms.

What happens between the deposit and the balance

We usually buy a Pre-Order item within 1 to 3 business days of your order, and you get a first update within 3 to 5 business days. Each item then moves through four statuses, with a WhatsApp message at each one.

You can follow every item in My Account, Orders. The order tracking page also works with just your order number and email, no login needed.

Estimated delivery for a Pre-Order is 30 calendar days from the order date. Peak seasons, US store delays and customs inspections can add a few days, so treat the date at checkout as an estimate. Our shipping policy has the full details.

If the item sells out or you cancel

The US store can sell out before we secure your item. If that happens, we tell you by WhatsApp and email and refund everything you paid for that item, including the deposit, the way you paid. Other items in the order continue as normal, and you can ask on WhatsApp to swap for another style.

You can cancel a Pre-Order item any time before delivery. A 10% processing fee is deducted and payment gateway fees are not refunded. The rest, including the deposit, goes back the way you paid.

Card payments are refunded to the same card through Stripe, and your card issuer decides the timing. FPX payments are refunded by bank transfer to the account you enter in the secure refund form on your account page. We never ask for bank details in chat. Bank transfer refunds are processed every Friday, and banks may take 3 to 5 more business days.

After delivery, the shop returns policy applies. Returns are accepted within 30 days of delivery, with a 10% restocking fee of the total amount paid for the order on change-of-mind returns, and the cost of shipping it back to the seller deducted from your refund. Contact us with your order details before sending anything back. The full terms are on our refunds and returns page.