Shop from USA to Austria: A Practical Amaboxly Guide

You can shop from USA to Austria through Amaboxly in three ways: order an item already listed in our shop, ask us to buy it for you, or buy it yourself and forward the parcel. Each route has its own costs, and Austrian Customs decides any import duty or tax when the parcel arrives.

Three ways to shop from USA to Austria

Start with where the item is and whose card pays the US store.

A shop order uses the product page and shop checkout, and the shop’s own price, delivery and returns policy apply. Prices can be shown in EUR as an estimate. We charge in ringgit and your bank converts, so the final amount can differ slightly.

For Buy for me, open My Account, Forwarding, and choose "Buy for me". Send the exact US product URL, size, colour, quantity, store price and a cart or product-page screenshot. We review availability and eligibility, then place the order after you pay the payment request. A small assisted-purchase fee per checkout is shown on the Buy for me page and in your payment request. Retailer acceptance and stock are never guaranteed.

For parcel forwarding, choose "I bought something" in the same area. Get the complete receiving address and suite details before checkout, keep your receipt and tracking number, then declare the parcel with accurate contents and paid value. There is no Amaboxly purchase fee when you buy it yourself.

What makes up the delivered price in Austria

A shop order has three pieces: the item price, a live shipping quote per item shown at checkout, and any Austrian import duty or tax. Shop parcels to Austria travel by FedEx.

A forwarded or Buy for me parcel has the US store price, the assisted-purchase fee if we buy it, and air freight. Door delivery, import or clearance charges and any services are confirmed separately in your quote.

Austria uses our standard worldwide air-freight rate, which is twice the Malaysia per-kg tier. The 1 kg Malaysia tier is USD 36.00, so 1 kg x USD 72.00 = USD 72.00. The 10 kg tier is USD 11.50, so 10 kg x USD 23.00 = USD 230.00. Over 30 kg, ask for a quote.

Billed weight is the higher of actual and dimensional weight, with a 1 kg minimum per box. A box of 18 x 14 x 10 inches gives 2,520 / 166 = 15.18 lb, and 15.18 x 0.4536 = 6.89 kg. If the contents weigh 4 kg, that box is billed on 6.89 kg using the 7 kg row.

Our US base is in New Hampshire, which has no general state sales tax. That can benefit eligible purchases delivered to the confirmed New Hampshire receiving address. It does not remove Austria’s import duties, taxes or clearance charges.

Austrian Customs and import charges

Duties and taxes on parcels entering Austria are set by the destination country and are the buyer’s responsibility. They are not included in our shop prices or delivery fees.

The general process is the same on every route. A parcel is declared with a description and a value, the authority assesses any charge, and the buyer pays it. We declare the accurate item value on customs forms. For forwarded parcels, you must give us an accurate declaration and your receipt.

Check Austrian Customs’ current guidance for your type of item before you buy.

Deposit, balance and timing from the New Hampshire hub

Shop orders for Austria ship straight from our New Hampshire hub, which sets when a deposit balance is due.

The 50% deposit is offered on Pre-Order items only. On the product page choose the colour, choose "Pay 50% deposit" and add to bag. Cart and checkout show what you pay today and the balance due later. Ready Stock items are paid in full.

For Austria, the balance is paid before the item ships from the USA. The payment link comes by email and WhatsApp, and the item ships once the balance is paid.

Pre-Order and Ready Stock USA items take about 30 days from the order date. Peak seasons, US store delays and customs inspections can add a few days, so treat the checkout date as an estimate. For forwarding, plan on about 30 days too and confirm departure, arrival and local delivery timing with us.

Checks before you pay a US store

Ask for a destination-specific quote before buying or shipping. A listed country does not mean every item, carrier route or postcode is accepted.

Some items need extra review first: batteries (installed or spare), power banks, liquids, aerosols, cosmetics, magnets, radio functions, fragile glass or ceramics, and bulky household items. Prohibited items can be held and disposed of.

Amaboxly does not sell freight insurance, and forwarding terms give no loss or damage cover, so glass, ceramics and liquids travel at your risk. You can arrange cover elsewhere. Other charges are listed on the forwarding fees and terms page.

Returns, cancellations and sold-out items

Shop orders can be returned within 30 days of delivery, including change of mind. A change-of-mind return must be in new condition, a 10% restocking fee of the total amount paid for the order applies, and the cost of shipping it back to the seller is deducted from your refund. Contact us with your order number and reason before sending anything back. See the refund and returns policy.

A Pre-Order or Ready Stock USA item can be cancelled any time before delivery, with a 10% processing fee deducted and payment gateway fees not refunded. If the US store sells out before we secure your item, we refund everything paid for it, including the deposit.

A Buy for me request is free to cancel while it is Submitted or Information needed. Once the item has been bought, the charge is USD 35 per checkout.