Shop from USA to Cambodia: A Practical Amaboxly Guide

To shop from USA to Cambodia with Amaboxly, you pick one of three routes: order an item already listed in our shop, ask us to buy from a US store for you, or buy it yourself and forward the parcel. This guide sets out the costs, timing and customs basics for buyers in Cambodia.

Three ways to shop from the USA to Cambodia

Shop orders are the simplest route. Every product page shows one of three categories: Ready Stock Malaysia, Ready Stock USA or Pre-Order. Pre-Order listings are bought from the US store after you order.

Buy for me suits stores that reject a non-US card or billing address. In My Account, Forwarding, choose "Buy for me" and send the exact US product URL, product name, size, colour, quantity, store price and a screenshot. We review the request, then place the retailer order once you pay the payment request. A small assisted-purchase fee per checkout applies, shown on the Buy for me page and in your payment request. Retailer acceptance and stock are never guaranteed.

With parcel forwarding, choose "I bought something" and get the complete receiving address and suite details from us before checkout. Keep your receipt and tracking number, then declare the parcel with accurate contents and paid value. There is no Amaboxly purchase fee when you buy the item yourself.

Ask for a Cambodia quote before you pay a US store

Routes outside Malaysia need a destination-specific quote before you buy or ship. A listed country does not mean every item, carrier route or postcode is accepted, so send us the product link and your delivery address, for example in Phnom Penh, Siem Reap or Battambang. Message us on WhatsApp at +1 (603) 440-9886 or through the contact page.

Some goods need extra review first: batteries (installed or spare), power banks, liquids, aerosols, cosmetics, magnets, items with radio functions, fragile glass or ceramics, and bulky household items. A phone, a bottle of perfume or a ceramic dinner set all fall into this group. Prohibited items can be held and disposed of.

We do not sell freight insurance, and forwarding terms give no loss or damage cover. Arrange cover elsewhere if you want it.

What a delivered price to Cambodia is made of

For shop orders, the pieces are the item price, a live shipping quote per item shown at checkout before you pay, and any Cambodian duty or tax. Prices can be displayed in KHR as an estimate. We charge in ringgit and your bank converts, so the final riel amount can differ slightly.

For forwarding, the main piece is air freight. Cambodia uses our standard worldwide rate, which is twice the Malaysia rate per kg:

• 1 kg: USD 36.00 x 2 = USD 72.00 per kg, so USD 72.00 in total.
• 10 kg: USD 11.50 x 2 = USD 23.00 per kg, x 10 kg = USD 230.00 in total.

Billed weight is the higher of actual and dimensional weight, with a 1 kg minimum per box. Dimensional weight is length x width x height in inches, divided by 166 for pounds, then x 0.4536 for kg. A box of 18 x 14 x 8 inches gives 2,016 / 166 = 12.14 lb, about 5.51 kg, so a light but bulky parcel is billed on its size.

Door delivery in Cambodia, import or clearance charges and any services are confirmed separately in your quote. The full rate card is on the shipping fees page. Its calculator estimates Malaysia forwarding only, so do not use its totals for Cambodia.

Timing, the 50% deposit and your balance

Pre-Order and Ready Stock USA items take about 30 days from the order date, and air freight forwarding is also about 30 days as a planning estimate. Peak seasons, US store delays and customs inspections can add a few days. Shop orders send a WhatsApp update at each status: Bought, In transit, Arrived and Delivered.

The 50% deposit is offered on Pre-Order items only. On the product page, choose the colour, select "Pay 50% deposit" and add to bag. Cart and checkout show what you pay today and the balance due later. Ready Stock items are paid in full.

Cambodia orders travel through our Malaysia hub, so the balance is due when the item arrives in Cambodia. The payment link comes by email and WhatsApp, and you can pay without logging in. The item ships once the balance is paid.

Cambodian customs basics

Cambodia’s customs authority is the General Department of Customs and Excise. Duties and taxes are set by Cambodia, are the buyer’s responsibility and are not included in our prices or delivery fees. We declare the accurate item value on customs forms.

For forwarded parcels, give us an accurate declaration of contents and paid value, and keep the retailer receipt. Check the authority’s current guidance for your type of goods before you buy. We do not quote Cambodian duty rates or thresholds.

Returns and cancellations

Shop orders can be returned within 30 days of delivery, including for change of mind. A change-of-mind return must be in new condition, carries a 10% restocking fee on the total paid for the order, and the cost of shipping it back to the seller from Cambodia is deducted from your refund. Contact us with your order number and reason before sending anything back.

Cancelling a Pre-Order or Ready Stock USA item before delivery has a 10% processing fee, and payment gateway fees are not refunded. If the US store sells out before we secure your item, we refund everything paid for that item, including the deposit. Full terms are in our refund and returns policy.

Forwarding has its own terms. A Buy for me request can be cancelled free while it is Submitted or Information needed. Once the item has been bought, the charge is USD 35 per checkout.