Shop from USA to Indonesia: A Practical Amaboxly Guide

You can shop from the USA to Indonesia with Amaboxly in three ways: order an item already listed in our shop, ask us to buy from a US store for you, or buy it yourself and forward the parcel. This guide covers the costs, the timing (about 30 days as a planning figure) and what Bea Cukai expects when your parcel lands.

Three ways to shop from the USA to Indonesia

A shop order uses the product page and shop checkout, and the shop’s own price, delivery and returns policy apply. Our Pre-Order category is the place to look first.

For Buy for me, open My Account, Forwarding, and choose "Buy for me". We review availability, eligibility and purchase details before placing the retailer order. There is a small assisted-purchase fee per checkout, shown on the Buy for me page and in your payment request. Retailer acceptance and stock are never guaranteed.

If you buy the item yourself, choose "I bought something" in the same Forwarding area. There is no Amaboxly purchase fee on this route. The steps are on our worldwide parcel forwarding page.

What to check before you pay a US store

Ask for an Indonesia quote first. Routes outside Malaysia need a destination-specific quote before you buy or ship, and a listed country does not mean every item, carrier route or postcode is accepted. Send your full delivery postcode along with the product link.

Some goods need extra review before buying: batteries (installed or spare), power banks, liquids, aerosols, cosmetics, magnets, items with radio functions, fragile glass or ceramics, and bulky household items. Our electronics pre-purchase checklist covers the battery and radio questions. Prohibited items can be held and disposed of.

For forwarding, get the complete receiving address and suite details from us before checkout, and never ship to an incomplete address. Keep your receipt and the retailer tracking number. Then declare the parcel in your forwarding account with accurate contents and paid value.

Our US base is in New Hampshire, which has no general state sales tax. That can benefit eligible purchases delivered to the confirmed New Hampshire receiving address. It does not remove Indonesia’s import duties, taxes or clearance charges.

We do not sell freight insurance, and forwarding terms give no loss or damage cover. Glass, ceramics and liquids travel at your risk.

The cost pieces of a delivered price in Indonesia

A shop order has three pieces: the item price, the delivery fee and any Indonesian duty or tax. Prices can be displayed in IDR as an estimate. We charge in ringgit and your bank converts, so the final amount can differ slightly. Delivery to Indonesia is a live quote per item, shown at checkout before you pay.

A forwarded or Buy for me parcel has more pieces: the US store price, air freight on the billed weight, then door delivery, import or clearance charges and any services, which are confirmed separately in your quote. Indonesia uses our standard worldwide rate, which is twice the Malaysia rate per kg.

Billed weight is the higher of actual weight and dimensional weight. Take a box measuring 18 x 14 x 10 inches with 3 kg of clothing inside. Its dimensional weight is 2,520 / 166 = 15.18 lb, and 15.18 x 0.4536 = about 6.89 kg, so it is billed on the 7 kg tier instead of the 3 kg one.

The minimum is 1 kg per box, and there is no extra packing fee on top of the weight rate. Over 30 kg, ask us for a quote. The calculator on our shipping fees page estimates Malaysia forwarding only, so do not assume its totals for Indonesia. Rates are reviewed and may change.

Timing, deposit and balance through the Malaysia hub

Pre-Order and Ready Stock USA items take about 30 days from the order date. That date is an estimate, and peak seasons, US store delays and customs inspections can add a few days. Pre-orders are usually bought within 1 to 3 business days, with a first update within 3 to 5 business days.

You get a WhatsApp message at each status: Bought, In transit, Arrived and Delivered. You can also follow each item in My Account, Orders. Air freight forwarding is also about 30 days as a planning estimate, so confirm departure and arrival timing with us.

A 50% deposit is offered on Pre-Order items only. On the product page, choose the colour, choose "Pay 50% deposit" and add to bag. The cart shows what you pay today and the balance due later.

Orders for Indonesia travel through our Malaysia hub, so the balance is due when the item arrives in Indonesia. The payment link comes by email and WhatsApp, and the item ships once the balance is paid. Card payments work from Indonesia. FPX online banking is for Malaysian billing addresses.

Bea Cukai and your import charges

Import duties and taxes in Indonesia are set by the Directorate General of Customs and Excise (Bea Cukai). They are the buyer’s responsibility and are not included in our prices or delivery fees.

In general, customs looks at the declared value and the description of the goods, and may ask for receipts. We declare the accurate item value on customs forms for shop orders. For forwarded parcels, you must give us an accurate declaration and your receipt.

We do not quote Indonesian thresholds or rates because they can change. Check Bea Cukai’s current guidance for your type of item before you buy.

Returns and cancellations from Indonesia

Shop orders can be returned within 30 days of delivery, including for change of mind. The item must be in new condition, a 10% restocking fee of the total amount paid for the order applies, and the cost of shipping it back to the seller is deducted from your refund. Contact us with your order number before sending anything back. The full terms are in our refund and returns policy.

Report a damaged item immediately on receipt, with photos of the item and packaging. Cancelling a Pre-Order or Ready Stock USA item before delivery carries a 10% processing fee, and payment gateway fees are not refunded.

A Buy for me request can be cancelled free while it is Submitted or Information needed. Once the item has been bought, the charge is USD 35 per checkout. Returning a forwarded parcel to the US seller costs a per-package handling fee plus the return label, which you pay for and send as a PDF or JPG.