Cancel Preorder Refund: What You Get Back Before Delivery

The cancel preorder refund rule at Amaboxly is short. You can cancel a Pre-Order or Ready Stock USA item any time before delivery, we deduct a 10% processing fee, payment gateway fees are not refunded, and the rest comes back the way you paid. That includes a 50% deposit. This guide shows the arithmetic and explains how cancelling differs from returning an item after it arrives.

The cancel preorder refund rule in plain terms

The rule covers two of our shop categories. Pre-Order items are bought from the US store after you order. Ready Stock USA items are already bought and held at our US location. You can cancel either one any time before delivery.

Three things happen when you cancel:

• A 10% processing fee is deducted.
• Payment gateway fees are not refunded.
• The rest of what you paid, including any deposit, is refunded the way you paid.

The fee is the same at every stage before delivery. We usually buy Pre-Order items within 1 to 3 business days of your order, and estimated delivery is about 30 days from the order date. Most cancellations therefore happen after the item already shows Bought or In transit in My Account, Orders, and the same 10% applies.

Ready Stock Malaysia items are packed within 1 to 3 business days, and the rule above is written for Pre-Order and Ready Stock USA. If you need to stop a Ready Stock Malaysia order, message us straight away so we can check where it is.

This is a shop rule. Buy for me requests have their own terms: cancelling is free while the request is Submitted or Information needed, and costs USD 35 per checkout once the item has been bought.

A worked example: what you get back

Take a Pre-Order bag priced at RM 1,000, paid in full, going to Peninsular Malaysia where shop delivery is free. You cancel while the item is In transit.

You would get back RM 900, less the gateway fees on your payment. Ask us on WhatsApp for the exact figure on your order before you confirm the cancellation.

Two notes for orders that look different from this one. If your order included a delivery fee (Sabah, Sarawak, Labuan, Singapore or another country), ask us how that fee is treated before you cancel, because the example above has no delivery charge. We also charge in ringgit and your bank converts, so the figure on your statement can differ slightly from an estimate shown in your local currency.

If you paid a 50% deposit

The 50% deposit is offered on Pre-Order items only, and it is refundable under the same rule. The processing fee is deducted and the rest of what you paid, deposit included, goes back the way you paid.

How much you have paid by the time you cancel depends on your country’s hub. Malaysia and most of Asia, the Middle East, Australia and New Zealand go through our Malaysia hub, and the balance is due before the item leaves the Malaysia hub. The Americas, Europe and the UK ship straight from our New Hampshire hub, and the balance is paid before the item leaves the USA.

A deposit order means the deduction comes out of a smaller payment. Ask us to confirm the refund amount in writing on WhatsApp before you decide.

How cancelling differs from a return after delivery

Once the item has been delivered, cancellation no longer applies and the returns policy takes over. The percentage looks similar, but the conditions and costs differ.

On the same RM 1,000 order, a change-of-mind return also carries a RM 100 restocking fee (RM 1,000 x 0.10). You then pay to ship the item back on top of that. If you already know you no longer want the item, cancelling before delivery avoids the return shipping cost and the condition check.

Damaged items are handled separately. Report damage immediately on receipt with photos of the item and the packaging. Exchanges are only for items that arrive damaged. The full terms are in our refund and returns policy, and returns start with the return request page.

When you get everything back

One situation carries no deduction. If the US store sells out before we secure your item, we tell you by WhatsApp and email and refund everything you paid for that item, including the deposit, the way you paid.

Other items in the same order continue as normal. You can also ask on WhatsApp to swap to another style.

How to cancel and how the refund is paid

Message us on WhatsApp at +1 (603) 440-9886 or through the contact page with your order number and the item you want to cancel. A real person answers within Malaysian business hours. If the item already shows Delivered (handed to the courier with tracking), tell us so we can check which policy applies.

The refund follows your payment method:

• Card payments go back to the same card through Stripe. Your card issuer decides how long it takes to appear.
• FPX payments are refunded by bank transfer to the account you enter in the secure refund form on your account page. We never ask for bank details in chat.
• Bank transfer refunds are processed every Friday, and banks may take 3 to 5 more business days.

Delivery estimates and item statuses are explained in the shipping policy.