Forwarding Fees and Terms

Review the freight rate and all applicable related charges before shipping a customer-purchased parcel with Amaboxly. These are forwarding-service terms; orders from the Amaboxly shop follow the shop’s displayed terms.

Open the air freight calculator and rate table. The calculator is an estimate based on the size and weight you enter. Final measurements, your destination and services used determine the confirmed quote. Confirm whether any customs charges or payment-method charges apply.

How freight weight is calculated

We use the higher of scale weight and dimensional weight. Inches: length × width × height ÷ 166 = pounds; pounds × 0.4536 = kilograms. Minimum billing is 1 kg. A weight between two listed tiers uses the next tier up. Freight prices are in USD and converted using the current customer exchange rate.

The published customer exchange rate includes RM 0.10 added to the underlying USD/MYR spot rate, rounded to two decimal places. The rate can change. Check the current figure on the rate page and the rate used on your payment request.

Current related charges

The tables below use the same charge schedule as your Forwarding account. A charge applies only when that service or condition applies. Door delivery is additional to freight, and the listed service stops at the lobby or ground floor. Confirm the quote for your exact postcode.

Purchase

ServiceChargeDetails
We buy the itemUSD 5.00 / itemMaximum USD 10.00 per checkout. No purchase fee when you buy it yourself and ship it to your suite.

Minimums

ServiceChargeDetails
Minimum per trip1 kgA shipment under 1 kg is billed as 1 kg.
Box that is too small1 kgThe box is counted at that minimum.

Packing

ServiceChargeDetails
Air freight packingNo extra feeAir freight has no packing charge on top of the weight rate.

Checks, returns, and labels

ServiceChargeDetails
Return to the sellerUSD 4.00 / packageYou pay the label if we make a new one. A label you send has to be a PDF or a JPG by email or WhatsApp. A QR code, a return slip, or a barcode is not a label.
Letter, photo and forwardUSD 1.00 / letterWe photograph the letter and send it by email or WhatsApp.

Door delivery from the Malaysia warehouse

ServiceChargeDetails
Klang ValleyRM 60.00 / address + RM 15.00 / boxNot included in the weight rate. Delivery stops at the lobby or the ground floor.
Outside Klang ValleyRM 90.00 / address + RM 20.00 / boxNot included in the weight rate. Delivery stops at the lobby or the ground floor.

Pickup

ServiceChargeDetails
Where the boxes must beQuoted before we comeOutside the building, on the same level as where the truck can park.
Carry boxes upUSD 5.00 / box / floorMinimum USD 50.00.
Carry boxes downUSD 2.00 / box / floorMinimum USD 20.00.
WaitingUSD 45.00 / hourNot pro-rated.

Storage

ServiceChargeDetails
United States, normal tripNo storage feeThe parcel goes on the next trip. We do not hold it for a later trip.
On-demand air freightUSD 1.00 / package / dayStarts after 45 days.
Arrived in Malaysia, not collectedUSD 5.00 / box / dayStarts when the stated collection window has passed.

Late payment

ServiceChargeDetails
Invoice unpaid after 21 daysUSD 5.00 / dayCounted from the day we send the invoice. Late fees that build up are given to charity. We do not keep that money.

Cancelling the shipment

ServiceChargeDetails
We had picked it upTwice the pickup chargeCharged when we had already collected the boxes.
We had bought itUSD 35.00 / checkoutCharged when we had already bought the item.
The item is damagedNo cancellation penaltyThe penalty does not apply to damaged goods.

How you pay

ServiceChargeDetails
The usual wayAmaboxly payment linkFPX, card, and the other methods on that page. You do not upload a bank slip here.
Wire or ACH, amount feeUSD 20.00 / USD 1,000.00This part applies to a wire and to ACH.
Wire, same business dayUSD 40.00Before 5:00 pm US Eastern. A wire total is this fee plus the amount fee.
ACH, next business dayUSD 20.00Before 8:00 pm US Eastern, plus the amount fee.
ACH, within 3 business daysUSD 5.00Before 8:00 pm US Eastern, plus the amount fee.
PayPal or Zelle2%, minimum USD 10.00PayPal goods and services also adds the 3% PayPal fee.
CashUSD 20.00 / USD 1,000.00Counted on the amount paid.

Item checks and customs

Amaboxly may open a box when a check is needed. Prohibited items can be held and disposed of. US and Malaysia customs clearance is handled by Amaboxly, but you must provide an accurate declaration and receipt. Ask us to confirm eligibility and any applicable import charges before purchasing.

Insurance and fragile goods

Amaboxly does not sell freight insurance. You can arrange cover elsewhere. The current forwarding terms do not provide loss or damage cover; glass, ceramics and liquids travel at your risk. Loss or damage during customs inspection is outside our control. These forwarding terms are separate from the shop returns policy.

Unclaimed parcels and cancellation

A parcel arriving without the correct address format and left unclaimed for six months is disposed of. An unpaid shipment is disposed of three months after its invoice date. Parcels sent to your suite or collected by Amaboxly ship with Amaboxly; cancelling after collection or purchase can incur the listed charges. Contact us promptly if you need to change a request.

Rates and charges can change. Obtain the current full quote before authorizing a shipment. Contact Amaboxly if a charge or service is unclear.

Explore: USA to Malaysia forwarding · Rates and calculator · Full forwarding charges · Buy for me · New Hampshire sales tax · Compare forwarders · Panduan Bahasa Malaysia

Information checked: 1 October 2026. Rates and availability can change. Confirm your shipment before buying.

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